Frequently Asked Questions

Got Questions? We’ve Got Answers!

 

Find answers and general information quickly about Cheney Brothers company, services and locations. If you have any enquiries that are not addressed in the Frequently Asked Questions, you may contact us by phone call or email.
How do I open a new account?
What are your business hours?

Monday through Friday from 8:00 am to 5:00 pm
Saturday from 8:00 am to 12:00 pm

What are the business hours for your Cheney Express (Will Call)?

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What is the fax number for Customer Service?

The fax numbers for Customer Service are:

  • North Florida Facility: (352) 620-7015
  • South Florida Facility: (561) 845–4717
Where do you deliver?

Cheney Brothers delivers products to customers that have established an account and are within our delivery boundaries. We do not drop ship any products orders.

Is Will Call setup like a shopping center?

No, Will Call is not setup like a shopping center. We ask that you call customer service 30 minutes ahead to allow us time to pull your order.

Do you need to open an account to purchase at Will Call?

You do not need an account or a minimum order to make purchases at Will Call (see Cash and Carry for more information.).

Is there a minimum dollar requirement for delivery?

Yes, there is a $500 minimum order for State of Florida deliveries.

Does CBI do same day deliveries?

Yes, we have what’s referred to as “Sudden Service”. This is same day delivery with a $75 minimum order. Limited delivery areas. Service charge may be applied.

Does CBI special order products?

Yes, you must be an established customer and pre-pay 1/3 of the cost. Also there are no returns on special order items.

Does CBI back-order products?

No, unless it is arranged through your salesperson.

Are there any specialty departments in CBI?

Yes, CBI has complete Beverage, Disposables, Italian, Janitorial and Sanitary, Meat and Poultry, Produce, Restaurant Supplies, Seafood, Warewashing and Laundry Departments, and a Special Lease and Loan program to those who qualify.

Where can I find Chemical Information?

Click here for a list of Chemical Items.

Cheney Locations

Click here to see a map and directions to get to our offices.

Does CBI make deliveries on Holidays?

Cheney Brothers does NOT make deliveries on New Year’s Day, Thanksgiving Day and Christmas Day.

Online Customers

Cheney Brothers has direct order entry available through the web, please contact your sales representative for further details.

Pricing Information

You can obtain pricing information several ways:

1.) Contact or visit our locations at:

  • South Florida Facility, 1 Cheney Way West Palm Beach, FL 33404
  • North Florida Facility, 2801 W Silver Springs Blvd Ocala, FL 34475

2.) Contact your sales representative or Contact Customer Service Monday through Friday from 8:00 a.m. to 5:00 p.m., Saturday from 8:00 a.m. to 12 pm Phone: (800) 432–1341.

Online Bill Payment

Cheney Brothers has direct bill payment available through the web. see (Online Payment). Please contact your Sales Representative or Credit Department for further details.

Feel Free To Contact Your Cheney Brothers Representative

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