Frequently Asked Questions
Got Questions? We’ve Got Answers!
Find answers and general information quickly about Cheney Brothers company, services and locations. If you have any enquiries that are not addressed in the Frequently Asked Questions, you may contact us by phone call or email.
Monday through Friday from 8:00 am to 5:00 pm
Saturday from 8:00 am to 12:00 pm
The fax numbers for Customer Service are:
- North Florida Facility: (352) 620-7015
- South Florida Facility: (561) 845–4717
Cheney Brothers delivers products to customers that have established an account and are within our delivery boundaries. We do not drop ship any products orders. We currently deliver to all of Florida, Georgia, NC and SC.
No, Will Call is not setup like a shopping center. We ask that you call customer service 30 minutes ahead to allow us time to pull your order.
You do not need an account or a minimum order to make purchases at Will Call (see Cash and Carry for more information.).
Yes, there is a $500 minimum order for State of Florida deliveries.
Yes, we have what’s referred to as “Sudden Service”. This is same day delivery with a $75 minimum order. Limited delivery areas. Service charge may be applied.
Yes, you must be an established customer and pre-pay 1/3 of the cost. Also there are no returns on special order items.
No, unless it is arranged through your salesperson.
Yes, CBI has the following specialty departments & services: Beverage, Produce, Butter, Nut & Candy, Meat and Poultry, Latin, Deli, Seafood, Disposables, Janitorial and Sanitary, Warewashing and Laundry, Full Service Restaurant Kitchen Design and Renovation Solutions, Restaurant Equipment and Supplies, Food Safety Certifications, Tiger Natural Gas, Cheney Central online ordering & delivery portal, Business Credit Card Solutions, and a Special Lease and Loan Program to those who qualify. (See Our exclusive brands, products categories or services for more information)
Click here for a list of Chemical Items.
Click here to see a map and directions to get to our offices.
Cheney Brothers does NOT make deliveries on New Year’s Day, Thanksgiving Day and Christmas Day.
Cheney Brothers has direct order entry available through the web, please contact your sales representative for further details.
You can obtain pricing information several ways:
- South Florida Facility, 1 Cheney Way West Palm Beach, FL 33404
- North Florida Facility, 2801 W Silver Springs Blvd Ocala, FL 34475
2.) Contact your sales representative or Contact Customer Service Monday through Friday from 8:00 a.m. to 5:00 p.m., Saturday from 8:00 a.m. to 12 pm Phone: (800) 432–1341.
Feel Free To Contact Your Cheney Brothers Representative
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